Frequently Asked Questions
Everything you need to know about our scalp micropigmentation and hair care solutions.
What is the typical shipping time for DermMicro orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
Are your pigments and serums safe for sensitive skin?
Yes, all DermMicro products are formulated with high-quality, medical-grade ingredients designed to be gentle on the scalp while providing professional-grade results.
What is your return policy for opened products?
Due to the nature of our cosmetic and hygiene products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Do you offer professional discounts for scalp technicians?
We offer a professional partnership program for certified SMP artists and clinics. Please submit your certification through our 'Pro Account' page to unlock wholesale pricing.
How should I store my DermMicro pigments to ensure longevity?
Pigments should be stored in a cool, dry place away from direct sunlight. Ensure the caps are tightly sealed after each use to prevent oxidation or drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Afterpay.